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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bella Tamayo

August 20, 2026

5  out of  5
rating by Bella Tamayo
"Mil gracias Cristina por tu servicio y tu atención tu servicio fue 10/10 Dios te bendiga"
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Matt Palek

August 20, 2026

1  out of  5
rating by Matt Palek
"Mark:

I responded yesterday giving Amanda's 5-stars for her assistance in getting adequate vehicle insurance coverage. As I pointed out, your office incorrectly told me that I had coverage when in fact I didn't for 3-years! If something catastrophic would have happened, I would have been on the hook for thousands.

Your response however, essentially deflected this entire issue.

Did I get a phone call or text from you, once you found this out? Nothing, I called you yesterday and again today. It seems you are quick to respond when it comes to social media especially when it can affect your ratings and future business. So be it, it's not my preference but I can continue to speak in this medium.

At a minimum, I would have expected a sincere apology. Along with something to the effect that you will review this error and implement steps to insure it doesn't happen to someone again.

You also responded, to contact you if I have questions regarding my insurance. I am not familiar with how the information is entered into your database (incorrectly or otherwise), underwriting requirements or the myriads of specific nuances of insurance policies and endorsements. That's your job, I am relying on you and your staff to get the coverage I'm requesting.

If your staff lacks the knowledge in a specific insurance line, get them the training they need or have their work proofed and verified by management.

Mark, I'm giving you zero stars, but the Google program will not let me post unless I give you one."
We responded:
"Thank you so much for your review, Matt! We truly appreciate you sharing your experience.

We're glad Amanda was able to review everything with you and get the necessary changes made to ensure your truck camper coverage matches what’s shown on your Declarations. Your feedback also means a lot to our team; it’s clear Amanda was diligent and knowledgeable when it mattered most.

If you ever have questions about your coverage or want to review your Declarations anytime, please don’t hesitate to reach out. Mark Mitchell State Farm is here to help, and we value the opportunity to earn your trust."
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Anne-Greet Verroen

August 19, 2026

4  out of  5
rating by Anne-Greet Verroen
"Through the last months we had again a great experience with State Farms office in Woodstock, IL. They help us with our car insurance, Home owners insurance and renters insurance, always accurate and patient with their answers. I fully can recommend them as insurance company!"
We responded:
"Anne, thank you for the glowing review! We’re thrilled to hear you’ve had a great experience with us here at Mark Mitchell State Farm in Woodstock.

It means a lot that our team has been able to help you with your auto, homeowners, and renters insurance; and that you’ve felt supported through every step. We truly appreciate your kind words and your recommendation."
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Juan Morales

August 17, 2026

5  out of  5
rating by Juan Morales
"Cristina L. was incredibly helpful, understanding, and patient, even though the place was a bit busy. The atmosphere was peaceful, the background music was a nice touch, and everything felt very professional. I truly appreciated her excellent service!"
We responded:
"Thank you so much for your kind words, Juan! We’re thrilled to hear that Cristina provided such helpful, patient, and understanding service, even during a busy time. We’re also glad you enjoyed the peaceful atmosphere and music. We truly appreciate your feedback and look forward to welcoming you again! - Your Mark Mitchell State Farm Team
"
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Amy Spychalski

August 14, 2026

5  out of  5
rating by Amy Spychalski
"Very helpful and prompt. Much appreciated!"
We responded:
"Amy, we're so glad you had a positive experience with our office. "Very help and prompt" is the customer experience we strive to provide at the Mark Mitchell State Farm agency. Have a wonderful weekend!"
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michael baloun

August 13, 2026

5  out of  5
rating by michael baloun
"Jocelin was so helpful in explaining all of my premiums. She was really friendly and patient with me and all of my questions. Thank you again for all of your help Jocelin 🙏"
We responded:
"Thank you for your review, Michael! We appreciate you taking the time to share your positive experience with Jocelin. We are glad you were able to get the help you needed. Thanks again for your feedback Michael, have a great night!"
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Betty Simmons

August 13, 2026

5  out of  5
rating by Betty Simmons
"Very friendly and helpful!"
We responded:
"Thank you for taking the time to leave us a positive review, Betty! We are thrilled to hear that you had a great experience with our team at Mark Mitchell State Farm Insurance. We value your business and look forward to continuing to provide you with the best service possible."
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Lewis Holmes

August 12, 2026

5  out of  5
rating by Lewis Holmes
"Now this is what I call service, This agency is what State Farm is about 😎"
We responded:
"Lewis, thank you so much for taking the time to write your outstanding review! At Mark Mitchell State Farm, we strive to make our customers feel both important and appreciated. We look forward to assisting you again!"
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Patti Muhlenfeld

August 12, 2026

5  out of  5
rating by Patti Muhlenfeld
"Amanda is a gem to work with! Polite, efficient, and professional!"
We responded:
"Patti, thank you so much for your amazing feedback! We’re grateful for your trust in our agency to handle your insurance needs seamlessly. Amanda and the entire team at Mark Mitchell State Farm are dedicated to providing tailored solutions and exceptional service to every client. Have a marvelous day! :)"
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Sara Miguel

August 7, 2026

5  out of  5
rating by Sara Miguel
"I had an excellent experience with Alan. From the very beginning, he was friendly, professional, and attentive. As a Spanish client, I truly appreciated that he was able to provide excellent service in both English and Spanish, which made the entire process much easier and more comfortable for me. He took the time to understand my needs and recommended the coverage that was the best fit for my situation. I really appreciate his honesty, patience, and dedication. It’s a pleasure to work with someone who genuinely cares about providing outstanding service. I would highly recommend him to anyone looking for a reliable, professional, and bilingual insurance agent. Thank you so much for all your help!"
We responded:
"Sara, we are so glad to hear your experience working with Alan was so positive. We appreciate the feedback and we’re delighted to continue supporting all your insurance needs. Best to you! "
Profile photo of Angel Berumen

Angel Berumen

August 7, 2026

5  out of  5
rating by Angel Berumen
"I had a great experience working with Alan at State Farm. He was able to get me a quote for both my home and auto insurance very quickly and made the entire process simple and stress-free. He was professional, responsive, and took the time to answer all of my questions. Everything was handled efficiently from start to finish, and his customer service was outstanding. I highly recommend Alan to anyone looking for an insurance agent who is knowledgeable, reliable, and easy to work with."
We responded:
"Thank you for the wonderful review, Angel! We’re so glad to hear that Alan made your auto and home insurance simple, stress-free, and professional; always responsive and delivering outstanding service. We’ll be sure to pass along your kind words.

We’re excited to take care of all of your insurance needs. Thank you for choosing Mark Mitchell State Farm!"
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Matt Wolske

August 5, 2026

5  out of  5
rating by Matt Wolske
"Always a pleasure talking with office they handled all my questions..."
We responded:
"Matt, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs at the Mark Mitchell State Farm agency in Woodstock IL. If there is anything else we can do to help, please let us know! Have a great night! "
Profile photo of Evangelia Lykouretzos

Evangelia Lykouretzos

August 5, 2026

5  out of  5
rating by Evangelia Lykouretzos
"Cristina was amazing super friendly and very efficient in helping with my problems! She is truly a very genuine and helpful person! So happy using this office for my insurance!"
We responded:
"Evangelia, thank you for your stellar review! Cristina embodies the high level of service we strive for, and we’re grateful to have her on our team here at Mark Mitchell State Farm. We look forward to helping you with all of your insurance needs!"
Profile photo of Michelle Martin

Michelle Martin

August 5, 2026

5  out of  5
rating by Michelle Martin
"I was shocked when I received my bill from Allstate. David Lopez looked at my policy and was able to meet my needs and save me a lot money while improving my coverage. Thank you so much David!!

I’ve now been a customer and I am impressed with the customer service I have received. David continues to excel!!"
We responded:
"Hi Michelle, I'm so glad David was able to assist you and find ways for you to save money. We take pride in our customer service focus here at Mark Mitchell State Farm agency and we're glad you decided to join us! Thanks again for your feedback, it means a lot to us. "
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Robert Bedard

August 4, 2026

5  out of  5
rating by Robert Bedard
"Good meeting, concise and productive"
We responded:
"Robert, thank you for reviewing the Mark Mitchell State Farm office! Your feedback means so much to us. We’re thrilled to know you had a positive experience with our team; your satisfaction is our top priority! Reach out to anyone on the team, anytime. We look forward to continuing to support your insurance needs. Have a wonderful evening!"
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jennifer criel

August 3, 2026

5  out of  5
rating by jennifer criel
"Amanda was absolutely helpful and friendly. She took her time and answered all my questions. I just hope we see home insurance rates come down. Way too expensive"
We responded:
"Jennifer, thank you so much for your wonderful review! We’re glad to hear Amanda was helpful and friendly, took her time, and answered all your questions. That’s exactly the experience we want every customer to have! Thank you for choosing Mark Mitchell State Farm! "
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Thunder 21

July 31, 2026

5  out of  5
rating by Thunder 21
"Amanda was very helpful and enjoyable to talk to. She helped me save money. I do recommend Mark Mitchell State Farm to people all the time."
We responded:
"Thank you so much for the wonderful and thoughtful review. Amanda is a valuable asset to our team here at Mark Mitchell's State Farm Insurance office for her personability and willingness to go that extra mile for our customers. From everyone at our office, we truly appreciate you recommending our office to your friends and loved ones when it comes to their insurance needs. Once again, thank you so much for your review and have a blessed day!"
Profile photo of Suzie Bell

Suzie Bell

July 30, 2026

5  out of  5
rating by Suzie Bell
"Mark Mitchell's State Farm office is one of those very rare places where I know, without a doubt, I will be greeted with a smile and treated with kindness & respect every time I call or visit. The staff is well trained, efficient and professional. I know when I ask Dakari a question I'll receive an accurate response, when I request a service from Amanda, it will be expedited. Mark has jumped in to help me with something as simple as completing a form to update my life insurance and most recently, Dakari saw to it paperwork was immediately processed from half way across the country.

I'm so grateful to have the best insurance company, with the best coverage, at the best agency having my back and saving me money. My auto, renter's and life insurance couldn't be in better hands."
We responded:
"Suzie, thank you so much for the glowing review! You made our day. We’re truly grateful to have you as a client, and it means a lot to hear that you’re greeted with a smile and treated with kindness and respect every time you call or visit.

We’re also glad to hear our team has been efficient, professional, and dependable, especially our all-stars, Dakari and Amanda. Your kind words about Mark jumping in to help and ensuring your paperwork was processed quickly are very appreciated.

Thanks again for trusting Mark Mitchell State Farm. We’re proud to have you in our care!"
Profile photo of Haaris Ahmed

Haaris Ahmed

July 30, 2026

5  out of  5
rating by Haaris Ahmed
"I called needing renter’s insurance and Amanda was very helpful and efficient in getting me exactly what I needed for the best price. She was very helpful and courteous!"
We responded:
"Thank you for the great review, Haaris! We’re ecstatic to hear Amanda was able to help you with renters insurance quickly and efficiently. We appreciate your kind words about her helpfulness and courtesy. Mark Mitchell State Farm is here for you whenever you need! "
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Shannon Nehlsen

July 29, 2026

5  out of  5
rating by Shannon Nehlsen
"Every person there is so kind and helpful, however, I have to give a special shout out to Amanda!! She is beyond wonderful and fixes literally any problem I have. She goes above and beyond what she needs to do for her clients. Bravo!"
We responded:
"Wow! Shannon, thank you so much for the wonderful review! We’re glad to hear everyone in our office has been kind and helpful, and we truly appreciate your special shout-out to Amanda.

It means a lot to hear that she’s gone above and beyond and been able to help with any issue you’ve had. We’ll be sure to pass along your kind words. Thanks again for choosing Mark Mitchell State Farm!"
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Anibal Restrepo

July 29, 2026

5  out of  5
rating by Anibal Restrepo
"Great job by Jason (State Farm, route 47 Woodstock, Illinois). He worked with me for several days until he assembled a great and comprehensive offer to move my car, homeowner and umbrella insurances from a different company to State Farm. He also helped my wife to move her mom’s car insurance to State Farm.
Jason is a great professional and excellent human being. Very pleased with the opportunity to save some money and to get a more personalized relationship with the company that from now on is going to manage my insurance needs"
We responded:
"Anibal, thank you so much for the great review! We’re thrilled to hear Jason did such a thorough job putting together a comprehensive offer for your auto, homeowners, and umbrella coverage and that he also helped your wife move her mom’s car insurance to State Farm.

Your kind words about Jason being professional and a genuinely great person mean a lot to our team. We’re very glad you’ve been able to save money and feel confident in the personalized relationship going forward. Thanks again for choosing Mark Mitchell State Farm!"
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Anna Nash

July 29, 2026

5  out of  5
rating by Anna Nash
"Dakari is the best, super personable on the phone, quick to respond via email, and was able to get me great rates."
We responded:
"Thanks so much for the wonderful review, Anna! We’re thrilled to hear that Dakari was personable on the phone, quick to respond by email, and able to get you great rates. We truly appreciate you and are glad to have you as part of the Mark Mitchell State Farm team!"
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Dianne Shaw

July 28, 2026

5  out of  5
rating by Dianne Shaw
"Always answers questions asked by me. Very willing to search for prices info I may want. I appreciate the speedy service when I call.
Thank you!"
We responded:
"Thanks a ton, Dianne! We’re thrilled to hear you were happy with our service. If you ever need updates, new coverage, or questions, please don’t hesitate to reach out to Mark Mitchell State Farm! "
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john havlis

July 27, 2026

5  out of  5
rating by john havlis
"After finding a few errors on my policy, I contacted Mark Mitchell's office and spoke to Amanda. She found the errors and immediately corrected them as well as followed up through my email. Amanda was very courteous and efficient. I understand mistakes happen. It was rectified to my complete satisfaction.I highly recommend this office for any of your insurance needs."
We responded:
"Hi John, thank you for taking the time to leave us a review. It’s wonderful to hear that Amanda was courteous, efficient, and that everything was rectified to your complete satisfaction. We truly value your recommendation and look forward to continuing to help with all of your insurance needs."
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Stanley Gradomski

July 27, 2026

5  out of  5
rating by Stanley Gradomski
"Jason did a great job in a confusing situation for my wife and I. We recently changed our address from Ohio to Illinois and had to ensure our policy was correct. Jason took care of all aspects, including cancel of Ohio and new Ill policy prorated costs and timing. What a relief working with Jason during a confusing time for us. Jason Handled it all, and gaveus the confidence to move forward in these areas. ( New license and registration activities. He even ensured my wife had temporary insurance cards? Great work Jason, I enjoy working with confident Agents that have the knowledge to guide"
We responded:
"Stanley, thanks so much for the wonderful review! We’re really glad Jason was able to make a confusing situation feel clear and handled, especially with your address change and getting everything updated correctly between Ohio and Illinois.

It means a lot to us that you felt confident moving forward, and we appreciate you mentioning how he took care of the proration, timing, cancellation/new policy setup, and even the temporary insurance cards.

We’re lucky to have you and Jason on our team, thanks again for choosing Mark Mitchell State Farm!"